Skills
Troubleshooting: Network | Hardware
Operating Systems: Linux | Windows | Android
Cloud/ITSM: Azure | Virtualization | ServiceNOW
Language: SQL | WordPress (shortcode)
Software: Microsoft Office 365 | Google Workspace | Adobe Creative Suite | Canvas
AI Prompt Engineering: Perplexity | Claude | ChatGPT | Gemini | Manus
Soft Skills: Project Management | Problem-Solving | Communication
Certifications
- CompTIA: Network+, Security+, A+
- Microsoft Azure Fundamentals
- Axelos: ITIL 4 Foundations
- Google: IT Support
- FEMA Clearance
Education
Western Governors University
BS – Information Technology
MS – Information Technology Management
Work Experience
Rideshare & Delivery Services | Independent Contractor | Atlanta, GA | Sep 2014–Present
- Maintained high customer and delivery ratings across multiple platforms by providing
efficient, safe, and reliable services. - Self-managed operations including scheduling, route optimization, vehicle maintenance,
and financial record-keeping.
Disaster Housing Inspector | WSP | On Location | Oct 2017–Present
- Ensured 98% accuracy in audited processes by maintaining rigorous quality control
standards. - Provided exceptional customer service and empathy to applicants throughout the
disaster assistance process.
Owner/Baker | Family’s Favorite Foods | Decatur, GA | Sep 2017–Apr 2024
- Analyzed performance data to drive improvements, contributing to 2300% business
growth post-pandemic. - Built company website and integrated POS system for streamlined operations.